What is the QUOTE process?
Our goal is to make the ordering process as easy as possible. Just email to us your detailed requirements. Please be as detailed as possible with your quantities, and number of colors used in your designs as these affect pricing. We will review your information and get back to you usually within 2-3 business days to review your quote with you. (If your have a rush order, or your quote has special details not listed on our form, feel free to call us.) After pricing is approved, the next step is having our Art Dept. make your proofs. Once you approve the mock-ups (or proofs), we collect a 30-50% deposit on your order total and it moves into the queue for printing.
What file format should I use when submitting my document for printing?
PDF,TIFF,AI,EPS are all acceptable, PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. such as hightail.com,yousendit.com......etc
How to get proofing approved on both sides?
We go the extra mile in making sure that we don’t start printing until we are sure that we are all on the same page. Once we receive your art and product description, we start making a digital mock-up (or proof) of your design. Once you have approved the design or made any notes for us to change, we are ready to start printing. In some cases we will print a physical sample for your approval before we start printing your actual merchandise.
What is your production availability?
Sometimes blank fabric and specialty products/materials can become out-of-stock during the quote process. This is most likely to happen during peak seasons and holidays.
We will make every reasonable attempt to let you know if a product is no longer available and offer a comparable substitution, although additional charges may apply.
What kind of ink your can provided or printed on our fabric?
We offer plastisol, water-based, metallics(golden foil and silver foil printing) and foil for any kinds of fabrics.
For flat stock we primarily use water-based, but lacquer-based inks are also available for certain items at an additional cost.
We also can do heat transfer print and digital print on polyester fabric and direct spray printing on cotton fabric. the color fastness and washing fastness is all match 4-5 Euro-grade.
How to do the pantone color matching?
Our experienced press technicians are happy to custom mix ink colors to your specifications.
What is ‘process’ color?
Process color is a term used to describe full color printing. Also known as full color or four color, the term is derived from a shortened ‘four color process’, meaning a printing process that involves four colors of ink; Cyan, Magenta, Yellow and Black (also known as CMYK). These four colors, when printed as dots in the right combination, create the illusion of a full color image.
Spot color refers to printing a single color, for example red, green, blue, etc. It is a pure, single ink color rather than a ‘process’ color. Spot colors are usually designated with a Pantone matching number, derived from the industry standard Pantone Matching System (PMS).
Once I submit the documents, how long will it take to finish my job?
Simple digital print jobs can often be produced soon after receiving a properly prepared print-ready file. Offset jobs are generally printed in 4-5 business days from start of design & set-up to proofing to the final print production. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
If I need assistance with other areas like patterns, printing or fabrics, can MARVELEX assist me with those things as well?
Yes! This is our “sweet spot”! MARVELEX is a manufacture based company that specialize in different areas but are connected to each other – which makes the creation of a new product much more efficient! We can print your patterns and also can design new pattern for clients. We can print your fabric which you supplied and also can supply any customized fabric as your required.
If I need assistance with sourcing my materials, can MARVELEX help me with that?
Yes, in most cases we can help source your materials through our Qualified Sourcing Program.
What about confidentiality? Does The District sign Non-Disclosure Agreements?
MARVELEX sign Confidentiality Agreements with clients as client's request. We take our client’s privacy and requests for confidentiality very seriously and have never had an issue with a partner sharing or copying private client information or ideas.
If I have a variety of different products that I want to produce, can I just complete one application for all of them?
Although that would definitely be the easiest and fastest way, it is unfortunately not the best way. Because each product may require different time frames, quantities, target prices, materials, etc., you will need to complete an application and provide detailed information for each product you are seeking assistance with.